Grenlec Completes Paperless Billing Transition by May 31 — and Grenada's Quietest Digital-Transformation Project Reaches Its First Real Deadline

Thu, 14 May 2026 00:00:00 +0000

Grenlec’s transition to paperless billing will be completed on a phased basis through May 31, the utility has advised customers, marking the final operational deadline for what has been a multi-year shift from printed monthly statements to digital delivery. Some customers have already been migrated; the remainder will move by the end of the month.

The paperless-billing question is small in isolation but interesting as a case study in Caribbean utility modernisation. Grenlec, like every Caribbean electricity provider, is balancing operational costs against a customer base that includes both digitally fluent younger customers and older customers who prefer paper statements and in-person payments. Mismanaged transitions in this space create real friction: senior customers who do not have email accounts; rural customers with intermittent internet; small businesses whose accounting workflows still depend on physical receipts. Every Caribbean utility that has run this transition over the past five years has produced its own version of these friction points.

Grenlec on The Tradewinds Brief

Grenlec Completes Paperless Billing Transition by May 31 — and Grenada's Quietest Digital-Transformation Project Reaches Its First Real Deadline